How Fix Apps Crashing at Launch in Android 6.0 (in Mediatek Phones) ?

I’ve recently received a new Android 6.0 Marshmallow smartphone powered by Mediatek Helio X20 processor, namely Vernee Apollo Lite, and one of the issues I encountered is that some applications such as Firefox and MAPS.ME would crash when I tried to launch them. The problem was reproducible 100% of the time, and occurred from the very first time I tried to start the app. I’d get a message like “Unfortunately MAPS.ME has stopped” with two buttons: REPORT or OK.

Android_Unfortunately_App_Has_Stopped

So I asked on Vernee forums to report the issue, and see if other people had the same problem. One replied had the same problem, but a simple reboot would fix the issue, while the other proposed to clear the cache. I had not considered that option since the crash occurred from the very first time, but I tried anyway. Go to the App list, drag and drop the problematic app to App Info.

Click to Enlarge
Click to Enlarge

Then tap on Storage to access the options to clear cache or data. MAPS.ME used 12KB data, and 12KB cache. I tapped on Clear Data, and tried to launch the app. Same issue. But then I also noticed the app was installed in the SD card, which I used a “device storage” also referred as “Adoptable storage” in Android 6.0. So I tapped on Change, and selected Internal storage instead.

ANdroid_6.0_Clear_Cache_Internal_storage_SD_cardIt still failed, but I decided to reboot the phone to check whether it would work, and I could see the message “Optimizing 1 of 1 app” during boot, and tried launched MAPS.NE again and success!

MAPS.ME_App

I successfully repeated the same procedure, i.e. moving the app from SD card to Internal Storage and rebooting the phone, with Firefox. It’s possible that it might be a Mediatek Android 6.0 SDK bug, rather than a bug specific to my device, so hopefully it may help others too.

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